Refund Policy

1. Service Satisfaction Guarantee

At Dalvex, we are committed to providing high-quality cleaning services. If you are not satisfied with our service, we offer a 100% satisfaction guarantee.

2. Refund Eligibility

Refunds may be issued in the following circumstances:

• Service not performed as agreed
• Service cancelled before arrival of cleaning staff
• Technical issues preventing service completion
• Unsatisfactory service quality

3. Refund Process

To request a refund:

1. Contact us within 24 hours of the service
2. Provide your booking reference number
3. Explain the reason for the refund request
4. Allow up to 5-7 business days for processing

4. Cancellation Policy

Cancellations made:

• More than 24 hours before service: Full refund
• 12-24 hours before service: 50% refund
• Less than 12 hours before service: No refund

5. Payment Methods

Refunds will be issued through the original payment method used for the booking. Processing times may vary depending on your payment provider.

6. Exceptions

Refunds may not be available for:

• Services already completed and accepted
• Special or custom cleaning requests
• Services affected by circumstances beyond our control

7. Contact Information

For refund requests or questions about our refund policy, please contact us at:

Email: refunds@dalvex.com
Phone: (555) 123-4567